Privacy Policy
Last Updated: September 6, 2026
Privacy First: At Web3 Private Lock, we aim to collect only the information needed to operate, secure, and improve our services. Do not send private keys, seed phrases, or wallet recovery phrases through public forms, email, or support messages.
1. Introduction
This Privacy Policy describes how Web3 Private Lock ("we," "us," or "our") collects, uses, stores, and protects your personal information when you use our website, applications, and services collectively, the "Services".
By using our Services, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our Services.
2. Information We Collect
We collect information necessary to provide our Services, communicate with users, prevent abuse, and maintain platform security. This may include:
2.1 Personal Information
- Account Information: Name, email address, encrypted password, account status, and verification records when you register.
- Contact Information: Email address, name, subject, priority level, and message content when you contact support.
- Device and Log Information: IP address, browser type, operating system, timestamps, and security logs.
- Usage Data: Pages visited, features used, session activity, and interactions needed to improve and protect the Services.
2.2 Wallet and Blockchain-Related Information
- Public Wallet Data: Public wallet addresses, asset symbols, transaction references, and balances shown in your account where applicable.
- Transaction Records: Deposit, withdrawal, swap, and buy order records created through your account.
- Technical Metadata: Logs and references needed to process, review, or support wallet-related actions.
Security Note: We do not ask you to submit private keys or seed phrases through contact forms, public pages, or normal support channels. Sensitive wallet backup or recovery features, where available, should only be handled through secure account flows.
3. How We Use Your Information
We use your information for the following purposes:
| Purpose | Description | Reason |
|---|---|---|
| Service Provision | To create accounts, authenticate users, display wallet information, process requests, and provide platform features. | To operate the Services |
| Security | To detect abuse, prevent unauthorized access, investigate suspicious activity, and protect users. | Security and fraud prevention |
| Communication | To send account notices, verification codes, support replies, security alerts, and service updates. | User communication |
| Improvement | To understand usage patterns, improve performance, fix errors, and enhance user experience. | Service improvement |
| Compliance | To comply with legal obligations, enforce our terms, respond to valid requests, and maintain records. | Legal and operational compliance |
4. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect user data from unauthorized access, misuse, loss, or disclosure.
- Password Protection: User passwords are stored using secure hashing methods, not plain text.
- Access Controls: Access to sensitive administrative areas should be limited to authorized personnel only.
- Secure Transmission: We recommend using HTTPS/TLS for all platform access and data transmission.
- Monitoring: We may keep logs to detect abuse, errors, suspicious activity, and unauthorized access attempts.
- User Responsibility: You are responsible for keeping your login details, email account, devices, and wallet information secure.
No online platform can guarantee absolute security. You should use strong passwords, keep your devices updated, and avoid sharing sensitive information through insecure channels.
5. Cookies and Tracking Technologies
We may use cookies and similar technologies to support platform functionality and improve your experience.
- Essential Cookies: Required for login sessions, CSRF protection, security, and basic platform operation.
- Preference Cookies: Used to remember settings or display preferences where available.
- Analytics Cookies: May be used to understand website performance and improve the Services, where enabled.
You may control cookies through your browser settings. Disabling essential cookies may affect login, security, or platform functionality.
6. Third-Party Services
We may use trusted third-party providers to operate and support the Services. These providers may process limited information only as needed for their role.
- Hosting and Infrastructure: Servers, databases, backups, and platform hosting.
- Email Services: Transactional emails, verification messages, support replies, and notices.
- Analytics and Monitoring: Error logging, performance monitoring, and usage analytics where enabled.
- Payment or On-Ramp Providers: Where crypto purchase features are enabled, third-party providers may process checkout, payment, and identity information according to their own policies.
- Blockchain Networks: Public blockchain data may be used to verify transactions or display wallet-related information.
We do not sell your personal data to third parties for marketing purposes.
7. Your Privacy Rights
Depending on your location, you may have privacy rights regarding your personal information. These rights may include:
7.1 General Rights
- Access: Request access to the personal data we hold about you.
- Correction: Ask us to correct inaccurate or incomplete information.
- Deletion: Request deletion of your account or personal data, subject to legal and operational limits.
- Portability: Request a copy of your data in a commonly used format where applicable.
- Restriction: Ask us to limit how we process your data in certain cases.
- Objection: Object to certain types of processing where applicable.
7.2 Blockchain-Specific Considerations
Some blockchain-related information may be public, permanent, and outside our control.
- Public blockchain transactions generally cannot be edited or deleted.
- Wallet addresses and transaction histories may be visible on public blockchain explorers.
- We cannot remove or alter data stored on decentralized blockchain networks.
To exercise your rights, contact us at privacy@web3privatelock.com.
8. Data Retention
We retain information only for as long as needed for the purposes described in this policy, unless a longer retention period is required or permitted by law.
- Account Data: Retained while your account is active and for a reasonable period after closure where needed for security, disputes, or compliance.
- Transaction and Wallet Records: Retained as needed to support account history, financial records, dispute resolution, and fraud prevention.
- Security Logs: Retained for a limited period to detect abuse, investigate incidents, and maintain platform security.
- Support Communications: Retained as needed to respond to requests, improve support quality, and keep service records.
9. Children's Privacy
Our Services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe a child has provided us with personal information, please contact us so we can review and remove such data where appropriate.
10. International Data Transfers
Your information may be processed in countries other than your country of residence. These countries may have different data protection laws.
Where required, we use reasonable safeguards designed to protect personal information during transfer and processing, including contractual protections with service providers where applicable.
11. Changes to This Policy
We may update this Privacy Policy from time to time. If we make significant changes, we may notify you by email, account notice, website notice, or another reasonable method.
Continued use of our Services after changes become effective means you accept the updated Privacy Policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Privacy Email: privacy@web3privatelock.com
- Support Email: contact@web3privatelock.com
- Postal Address: 02 N Colorado St, Casa Grande, Arizona, 85222
Transparency Note: This policy is provided to explain our data practices clearly. It should be reviewed by a qualified legal professional before relying on it for regulatory compliance in any specific jurisdiction.